How to Fix Common Test Disruptions

If your test freezes, crashes, or stops working properly, don’t worry, you're not alone, and there are proven steps you can take to get back on track. This guide walks you through common causes of test disruption and what you can do to fix them quickly.

🛠️ Test Disruption: Step-by-Step Troubleshooting Guide

🧐 Why Test Disruptions Happen

Our test platform is built to be stable, but external factors — like internet drops, browser settings, or device restrictions — can occasionally interrupt your session.

The most common causes include:

• Weak or unstable internet connection
• Browser issues (outdated versions, extensions, etc.)
• VPNs or security filters
• Device-level restrictions (especially on school-managed devices)

✅ What to Do If Your Test Freezes or Stops Working

1. Refresh the Page or Reopen the Test

This is the simplest and often quickest fix.

Try This:

Refresh your browser using the reload button.

If the page doesn't respond, close the browser tab and reopen the test link.

Make sure you're logged in using the correct credentials.

2. Switch to a Different Browser or Update Yours

Browser issues can cause freezing or improper test behavior.

Recommended Setup:

Use Google Chrome (updated to the latest version).

Avoid using Safari or Internet Explorer for best compatibility.

Disable browser extensions (especially ad blockers or script blockers).

3. Check Your Internet Connection

A weak or unstable internet connection is a common culprit.

Try This:

Move closer to your Wi-Fi router.

Switch to a more stable network (e.g., home Wi-Fi vs. school network).

Use a mobile hotspot as a backup if your connection is unreliable.

4. Turn Off VPNs and Security Filters

VPNs or content filters can interfere with test performance.

Try This:

Disable any VPNs you may be using.

If you're on a school-managed network, ask IT to temporarily relax restrictions during the test.

5. Restart Your Device

Sometimes, a full device reboot is all it takes.

Try This:

Close all applications and restart your device.

Reopen the test after restarting and ensure only the test window is open to avoid distractions or conflicts.

6. Use a Personal Device If Possible

School-issued devices often have strict settings that may block test functionality.

Try This:

Use a personal laptop or desktop instead of a managed school device.

Make sure administrative restrictions aren’t in place that could interfere with web-based tests.

7. Still Having Trouble? We’re Here to Help 🧑‍💻

If you've tried the steps above and are still facing disruptions, reach out to us immediately. We’ll help you troubleshoot the issue or work with your school’s IT team to resolve it.

Send us:

A description of what happened

What device and browser you’re using

Any error messages you saw (screenshots help too!)

🛡️ Best Practices to Prevent Test Disruption

To avoid issues during your next test, try this recommended setup:

Browser: Google Chrome (latest version)

Device: Personal laptop or desktop (avoid iPads or school Chromebooks)

Network: Stable home Wi-Fi (avoid VPNs or firewalled networks)

Environment: No background apps running