How to delete or unenroll a user?
There is no option to delete an already enrolled user. However, you can unenroll a user from a particular product or a classroom.
You can also follow these steps mentioned below to uneroll a user:
STEP 1:
The first step to uneroll a user from the classroom will be to click on ‘CLASSROOMS’.
![](https://storage.crisp.chat/users/helpdesk/website/7c94a0c0751fc400/e14be929-16e5-41c4-b6ae-ca4e3f_1j4fbt3.png)
STEP 2:
Now in this step, you will need to click on ‘ARROW’.
![](https://storage.crisp.chat/users/helpdesk/website/8c05f8eabe25e000/5ca4d21d-5ab2-4bc3-88c1-c8e0fb_pp8pq6.png)
STEP 3:
As you clicked on the ARROW, many options will pop up as shown below by the box. So next will be to click on '**EDIT'.**
![](https://storage.crisp.chat/users/helpdesk/website/e42e7363ca782800/e06e8b0e-02b8-4e44-a700-cd7f12_1ocaqu9.png)
STEP 4:
The fourth step of unerolling a user will be to click on the ‘USERS’ tab .
![](https://storage.crisp.chat/users/helpdesk/website/cd4bf3001223b000/aa2c2c94-914e-4f00-99af-37a4eb_142865a.png)
STEP 5
You need to click as shown below:
![](https://storage.crisp.chat/users/helpdesk/website/e8049af94222d800/screenshot-1457_1k3xz2t.png)
STEP 6:
Next, you need to click on ‘UNENROLL ’.
![](https://storage.crisp.chat/users/helpdesk/website/e8049af94222d800/screenshot-1461_44esns.png)
STEP 7:
Now click on the UNENROLL USER to confirm
![](https://storage.crisp.chat/users/helpdesk/website/e8049af94222d800/screenshot-1458_y1cdaa.png)
With the help of the below screenshot, you can see that the user has been successfully unenrolled from this classroom.
![](https://storage.crisp.chat/users/helpdesk/website/e8049af94222d800/screenshot-1459_61awcs.png)
You can also follow these steps mentioned below to uneroll a user:
STEP 1:
The first step to uneroll a user from the classroom will be to click on ‘CLASSROOMS’.
![](https://storage.crisp.chat/users/helpdesk/website/7c94a0c0751fc400/e14be929-16e5-41c4-b6ae-ca4e3f_1j4fbt3.png)
STEP 2:
Now in this step, you will need to click on ‘ARROW’.
![](https://storage.crisp.chat/users/helpdesk/website/8c05f8eabe25e000/5ca4d21d-5ab2-4bc3-88c1-c8e0fb_pp8pq6.png)
STEP 3:
As you clicked on the ARROW, many options will pop up as shown below by the box. So next will be to click on '**EDIT'.**
![](https://storage.crisp.chat/users/helpdesk/website/e42e7363ca782800/e06e8b0e-02b8-4e44-a700-cd7f12_1ocaqu9.png)
STEP 4:
The fourth step of unerolling a user will be to click on the ‘USERS’ tab .
![](https://storage.crisp.chat/users/helpdesk/website/cd4bf3001223b000/aa2c2c94-914e-4f00-99af-37a4eb_142865a.png)
STEP 5
You need to click as shown below:
![](https://storage.crisp.chat/users/helpdesk/website/e8049af94222d800/screenshot-1457_1k3xz2t.png)
STEP 6:
Next, you need to click on ‘UNENROLL ’.
![](https://storage.crisp.chat/users/helpdesk/website/e8049af94222d800/screenshot-1461_44esns.png)
STEP 7:
Now click on the UNENROLL USER to confirm
![](https://storage.crisp.chat/users/helpdesk/website/e8049af94222d800/screenshot-1458_y1cdaa.png)
With the help of the below screenshot, you can see that the user has been successfully unenrolled from this classroom.
![](https://storage.crisp.chat/users/helpdesk/website/e8049af94222d800/screenshot-1459_61awcs.png)
Updated on: 14/07/2021
Thank you!