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  • What to Do If Images Are Not Loading During Your Test?

    If you're taking a test and notice that some images or figures aren’t appearing, don't worry — you're not alone,...

    Calendar Icon 26th Jun 2025 Views Icon339 views Like Icon 0 likes

  • Troubleshooting Guide: Images Not Loading During Student Assessments

    Tutors, If students are experiencing issues with images or other files not loading properly during their assessments, please follow the...

    Calendar Icon 7th Jul 2025 Views Icon251 views Like Icon 0 likes

  • How to Prevent Unexpected Logouts During Assessments and Ensure Test Resumption?

    Students may sometimes experience unexpected logouts during full-length or mini-practice tests, especially after being logged into their accounts for seven...

    Calendar Icon 8th Jul 2025 Views Icon213 views Like Icon 0 likes

  • How Users Can Report a Bug?

    Discover how users can report bugs quickly and effectively. This guide outlines the steps users can follow to submit a...

    Calendar Icon 17th Jul 2025 Views Icon196 views Like Icon 0 likes

  • How to Fix Common Test Disruptions

    If your test freezes, crashes, or stops working properly, don’t worry, you're not alone, and there are proven steps you...

    Calendar Icon 25th Jul 2025 Views Icon196 views Like Icon 0 likes

  • How to avoid Test Interruptions and Timer Bug

    ✅ If your test ends early, skips sections or questions, or won’t load properly, please try the steps below. 1....

    Calendar Icon 9th Sep 2025 Views Icon50 views Like Icon 1 likes

  • How to Set Up Your Account When the Verification Link Expires

    When a tutor shares a public URL to take a test, you will be asked to provide your name and...

    Calendar Icon 12th Sep 2025 Views Icon19 views Like Icon 0 likes

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