How to avoid Test Interruptions and Timer Bug

✅ If your test ends early, skips sections or questions, or won’t load properly, please try the steps below.

1. Before starting

• Make sure to use a supported browser (Chrome recommended).
• Close other tabs/apps that might slow your device.
• Check you have a stable internet connection.
• Plug in your device or ensure at least 50% battery.

2. Make sure your Device clock is correct

1. Check your System Date and Time.

• Look at the clock on your computer or device.
• Verify that the date and time match your current local time

     2. Enable Automatic Time Settings

     On Windows:

• Right-click the clock in the taskbar.
• Select Adjust date/time.
• Enable Set time automatically.

     On Mac:

• Go to System Settings > General > Date & Time.
• Turn on Set time and date automatically.

3. Clear cached data

Open settings > Privacy > Clear browsing data.

• Select Cached images & files and Cookies/site data.
• Restart the browser.

4. Firewalls / Security software

• Some company or school networks block parts of the test.
• If you’re on work/school Wi-Fi and the test won’t load, Try switching to a home network or personal hotspot.

         👉 If you see “blocked content” or endless loading, this is usually a firewall issue.

5. Browser extensions

• Extensions can interfere with test pages (especially ad blockers, VPNs, password managers, screen recorders, and privacy tools).
• Before starting:
  1. Open an Incognito/Private window (extensions are usually disabled there).
  2. Recommended: run the test with all extensions turned off.

6. Refresh your session

• Log out and back in.
• If prompted, refresh your browser or restart the app.

7. If problems continue

• Try a different browser or device.
• Restart your computer or mobile device.
• Switch to another network (different Wi-Fi or wired connection).

If you've tried the steps above and are still facing disruptions, reach out to us immediately. We’ll help you troubleshoot the issue or work with your school’s IT team to resolve it.

Send us:

A description of what happened

What device and browser you’re using

Any error messages you saw (screenshots help too!)