Articles on: Troubleshoot

I am unable to start live class with zoom

If you are facing any issue to start live class with zoom, this might occur due to two reasons:

(a) ZOOM JWT CREDENTIALS incorrectly entered

If you have not entered the zoom JWT credentials correctly, you might be facing an issue in starting your live sessions.

If you have not integrated zoom, please refer this article.

(b) ZOOM PRO ACCOUNT to be renewed:

You might be experiencing issue conducting live sessions and your students might therefore be missing their favourite teacher. This can happen when your existed zoom subscription ran into expiry and you have not reactivated your zoom account. So in that case, you will need to reactivate by going in your zoom account so that you can again kick start your live sessions journey via zoom.

Updated on: 23/06/2021

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